Top-up by using your free online account! Simply register or log in to your account and click 'top up' on your overview page. You will be asked how much you want to top up, and to add new payment card which can be saved for the next time you top up. You can also set up automatic top-ups when your balance reaches a desired amount, all from the same place! If you're having trouble, double check that your phone number is linked to your account by clicking 'link number to my account' from the navigation menu.
To get started, you will need an Wallop mobile SIM card. These can be ordered for free. Once you have your SIM card, insert it into your phone and activate by registering or logging into My Account. If your SIM is not working here are a few things you can try: - - Turn your phone off and on again. - Check your SIM card is inserted properly. - Clean your SIM with a lint-free cloth to remove any dust. - Get a PUK code if you’ve entered your PIN incorrectly too many times. - Putting your SIM in a new phone?
Unfortunately, we cannot deliver SIM packs outside of the UK, we can only send to UK addresses.
The EECC is an EU directive, which regulates electronic communications networks and services. Ofcom enforce this code in the UK and their overall objective is fairness. They want people to shop around with confidence, make informed choices, switch easily, and get a fair deal. The EECC brings in new ways to protect customers, making it easier for them to take advantage of competition in the market and be aware of other deals available. Although the UK left the European Union on 31 January 2020, the UK remained under an obligation to implement EU directives that were already underway, into domestic law. In July 2020, the UK Government confirmed that the changes to implement the EECC should proceed and be implemented by Ofcom as planned
Several issues can affect your signal strength or reception. - The building you’re in, like a basement, or if it has thick walls - Your location, if you’re in a tunnel or in the mountains - Your distance from a mobile mast - Your phone’s antenna
Unfortunately, you cannot take any of your existing Wallop Mobile credit when cancelling your number when moving to another network provider, therefore we recommend using any remaining credit.
All of our bundles contain unlimited minutes and texts, so you will only ever need to purchase additional data if you want to change your bundle allowance for the current month. You can do this by logging into your online account and clicking ‘add more data’ from your overview page. If you want to change your bundle from the following month, it's easy - just click 'My profile', scroll down to 'preferences', click on 'your recurring bundle' to cancel. Once your recurring bundle has been cancelled, you can purchase another bundle for the following month and set to recur from your overview page.
Most handsets will allow you to store your contacts to your handset rather than your SIM so you can swap SIM cards without losing your contacts. To find out how to do this, we would recommend looking in your user guide for your handset.
Yes calls from your Wallop Mobile to both 111 and 119 are free of charge.